In-Store Pickup Orders
Customers who select in-store pickup when placing an order online are responsible for collecting their order once the order has been confirmed and made available for pickup.
If an order has been prepared, received, or specially ordered for the customer and the customer subsequently decides not to pick it up or requests cancellation, the order may be subject to:
- a 15% restocking fee; and
- a 5% handling fee.
The combined fees may total 20% of the order amount.
These fees may apply even if the customer has not physically taken possession of the merchandise, provided that the order has already been processed or the product has been specifically ordered or received for that customer.
If the customer refuses or fails to collect an order, the Merchant may contact the customer to arrange cancellation, pickup, return to supplier, or another appropriate solution.
Nothing in this section limits any statutory cancellation or consumer protection rights that may apply.
