Refund policy

Warranty Limitation

SUBJECT TO APPLICABLE LAWS, THE MERCHANT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING TITLE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF PRODUCTS AND SERVICES SOLD ON THE SITE.

Liability Limitation

THE MERCHANT IS NOT RESPONSIBLE FOR DIRECT OR INDIRECT DAMAGES ARISING FROM THE USE OR MISUSE OF THE SITE OR PURCHASE OF GOODS FROM IT, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLES, EVEN IF ADVISED OF SUCH POSSIBILITIES.

Terms of Sale

  1. Final Sale on Discounted Items: Items purchased on promotion or discount are final sales. Returns or exchanges are not allowed except in cases of manufacturing defects.
  2. Special Orders: Returns are not accepted for special order items.
  3. Return Shipping Fees: Customers bear all shipping costs for returns unless the Merchant is at fault.
  4. Proof of Identity Required: A valid ID may be required upon delivery.
  5. Buyer Responsibility: Buyers are responsible for accurate information. Errors leading to delays or issues are their responsibility.

     

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at impexcgbinternational@gmail.com. Please note that returns will need to be sent to the following address: 137 Rang des Plaines, Sainte-Eulalie, G0Z 1E0, Qc.

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at impexcgbinternational@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at impexcgbinternational@gmail.com.