Refund policy

Refund and Return Policy

Last Updated: September 22, 2026

At Impex CGB International (SEI Marine) we are committed to providing quality products and professional customer service. This Refund and Return Policy explains the conditions applicable to returns, exchanges, cancellations, special orders, in-store pickup orders, and refunds for purchases made through our online store.

This policy applies to purchases made through our website unless otherwise specified.

Nothing in this policy limits or excludes any rights or remedies granted to consumers under applicable laws, including the Consumer Protection Act of Quebec. Where a mandatory legal right applies, the applicable law will prevail over this policy.

Warranty Limitation

SUBJECT TO APPLICABLE LAWS, THE MERCHANT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING TITLE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF PRODUCTS AND SERVICES SOLD ON THE SITE.

Nothing in this section limits any legal warranty or consumer protection right that cannot legally be excluded or limited.

Liability Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MERCHANT IS NOT RESPONSIBLE FOR DIRECT OR INDIRECT DAMAGES ARISING FROM THE USE OR MISUSE OF THE SITE OR PURCHASE OF GOODS FROM IT, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLES, EVEN IF ADVISED OF SUCH POSSIBILITIES.

Nothing in this section limits liability that cannot legally be excluded or limited under applicable law.

Terms of Sale

1. Final Sale on Discounted Items

Items clearly identified as final sale, non-returnable, or subject to specific return restrictions before purchase are not eligible for return or exchange, except where required by applicable law, including applicable legal warranties or remedies for defective or non-conforming products.

2. Special Orders

Some products are ordered specifically from a manufacturer or supplier after a customer places an order.

Special-order products may include, without limitation:

  • Marine sterndrives;

  • Lower units;

  • Boat engine components;

  • Engine-specific parts;

  • Manufacturer-specific parts;

  • Parts ordered based on a customer's serial number or model information;

  • Products not normally kept in stock;

  • Products specifically ordered from a supplier at the customer's request.

Once a special-order product has been confirmed with our supplier, cancellation by the customer may be subject to the Restocking and Handling Fees described below.

Special-order products that have been manufactured, modified, personalized, or specifically configured for a customer may be non-returnable, except where otherwise required by applicable law.

3. Restocking and Handling Fees for Customer Cancellations

When a customer voluntarily cancels an order after the order has been processed or after a special-order item has been ordered from a supplier, the cancellation may be subject to the following fees:

15% Restocking Fee

A 15% restocking fee may be charged on the total order amount for the cancellation of a special-order item or an item that has been specifically ordered from a supplier for the customer.

This fee may cover costs associated with:

  • Processing the order;

  • Supplier coordination;

  • Inventory management;

  • Product handling;

  • Returning the product to the supplier;

  • Restocking the product;

  • Administrative costs associated with the cancellation.

5% Handling Fee

In addition to the 15% restocking fee, a 5% handling fee may apply to customer-requested cancellations when the order has already been processed, prepared, received, or otherwise required additional handling by the Merchant.

The combined restocking and handling fees may therefore total 20% of the order amount for applicable customer-requested cancellations.

These fees apply only to voluntary cancellations where the customer is requesting cancellation for reasons such as a change of mind, ordering the wrong product, no longer requiring the product, or choosing not to complete the purchase.

These fees do not apply where the customer is exercising a mandatory legal right to cancel, return, or resolve a contract without fees.

4. In-Store Pickup Orders

Customers who select in-store pickup when placing an order online are responsible for collecting their order once the order has been confirmed and made available for pickup.

If an order has been prepared, received, or specially ordered for the customer and the customer subsequently decides not to pick it up or requests cancellation, the order may be subject to:

  • a 15% restocking fee; and

  • a 5% handling fee.

The combined fees may total 20% of the order amount.

These fees may apply even if the customer has not physically taken possession of the merchandise, provided that the order has already been processed or the product has been specifically ordered or received for that customer.

If the customer refuses or fails to collect an order, the Merchant may contact the customer to arrange cancellation, pickup, return to supplier, or another appropriate solution.

Nothing in this section limits any statutory cancellation or consumer protection rights that may apply.

5. Return Shipping Fees

Customers are responsible for return shipping costs for voluntary returns, exchanges, or customer-requested cancellations unless:

  • the Merchant sent the wrong product;

  • the product was damaged before delivery;

  • the product is defective and the Merchant is responsible for the return under applicable law;

  • the Merchant agrees otherwise; or

  • applicable law requires the Merchant to assume the return costs.

When an item must be returned to a supplier following a customer-requested cancellation, the customer may also be responsible for applicable return transportation costs where permitted by law and where such costs have been disclosed as part of the applicable terms.

6. Proof of Identity Required

A valid government-issued identification document may be required for certain in-store pickups, returns, exchanges, or refunds.

The name on the identification may be required to correspond with the name associated with the order or payment.

7. Buyer Responsibility

Customers are responsible for providing accurate information when placing an order.

This includes, where applicable:

  • Boat make and model;

  • Engine make and model;

  • Engine serial number;

  • Drive or lower-unit serial number;

  • Part number;

  • Year;

  • Configuration;

  • Shipping and contact information.

Errors or omissions in information provided by the customer that result in delays, incorrect parts, additional shipping costs, or other issues may be the customer's responsibility, subject to applicable consumer protection laws.

8. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the exclusions and conditions described in this policy.

To be eligible for a standard return, your item must:

  • Be in the same condition in which you received it;

  • Be unused;

  • Not have been installed;

  • Not have been modified or altered;

  • Be in its original packaging, where applicable;

  • Include all accessories, hardware, manuals, labels, and documentation supplied with the product;

  • Include the receipt or other proof of purchase.

Certain products and special orders are excluded from standard returns as described below.

9. How to Start a Return

To request a return, contact us at:

impexcgbinternational@gmail.com

Please provide:

  • Your name;

  • Order number;

  • Product information;

  • Reason for the return;

  • Photographs when requested.

Returns must be authorized before the product is shipped back.

Items returned without prior authorization may be refused.

Approved returns must be sent to:

390 Boul. des Bois-Francs N,

Victoriaville, 

QC 

G6P 1G9
Canada

If your return is approved, we will provide you with the applicable return instructions.

10. Damages and Issues

Please inspect your order as soon as you receive it.

Contact us immediately if:

  • The item is damaged;

  • The item is defective;

  • You received the wrong item;

  • Parts or accessories are missing;

  • The product does not correspond to the order.

We may request photographs, serial numbers, packaging information, or other documentation to evaluate the issue.

If the issue resulted from an error on our part, we will work with you to determine an appropriate solution.

11. Installed, Used, Modified, or Damaged Products

For safety, quality-control, and resale reasons, products that have been installed, used, modified, disassembled, damaged, or otherwise altered may not be eligible for return.

This includes products showing signs of:

  • Installation;

  • Use;

  • Wear;

  • Fluid contamination;

  • Mechanical modification;

  • Electrical modification;

  • Disassembly;

  • Improper handling.

This restriction does not limit any applicable legal warranty or other mandatory consumer protection rights.

12. Compatibility and Marine Parts

Many of our products are technical marine components.

Compatibility may depend on factors including:

  • Boat model;

  • Engine model;

  • Engine serial number;

  • Drive serial number;

  • Horsepower;

  • Gear ratio;

  • Shaft configuration;

  • Manufacturer specifications;

  • Existing equipment.

Customers are responsible for providing accurate technical information when requesting a compatibility verification.

When we assist a customer in identifying a product using information supplied by the customer, we make reasonable efforts to identify the appropriate product. However, customers should verify the final part number and compatibility before installation whenever reasonably possible.

If the customer provided incorrect information and the resulting product is otherwise correct according to the information provided, the return may be treated as a customer-requested return or cancellation.

13. Manufacturer Warranty

Certain products may be covered by a manufacturer's warranty.

Manufacturer warranties are subject to the manufacturer's own terms, conditions, exclusions, and procedures.

A warranty claim may require:

  • Photographs;

  • Serial numbers;

  • Installation information;

  • Proof of purchase;

  • Technical information;

  • Inspection of the product;

  • Return of the product.

Warranty coverage may not apply to damage caused by improper installation, misuse, modification, lack of maintenance, abuse, accident, or use outside the manufacturer's specifications, subject to applicable law.

14. Exceptions / Non-Returnable Items

Certain products may not be eligible for standard returns, including:

  • Custom-made products;

  • Personalized products;

  • Products manufactured or modified specifically for a customer;

  • Certain special-order products;

  • Products that have been installed or used;

  • Products damaged after delivery;

  • Products that cannot reasonably be resold as new;

  • Hazardous materials;

  • Flammable liquids or gases;

  • Gift cards;

  • Items clearly identified as final sale.

These restrictions are subject to any mandatory rights provided by applicable law.

15. Exchanges

The fastest way to receive a different product is generally to return the original eligible product and place a new order.

Exchanges for special-order products are subject to supplier availability and may be subject to applicable restocking, handling, shipping, or price differences.

Contact us before returning any product to determine whether an exchange is available.

16. European Union 14-Day Cooling-Off Period

Notwithstanding the above, where applicable European Union consumer law applies to a transaction, eligible consumers may have the right to cancel or return an order within 14 days without providing a reason.

The applicable legal requirements and exceptions under European Union law will apply.

Nothing in this policy is intended to restrict mandatory consumer rights applicable in the European Union.

17. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method, unless otherwise required or permitted by applicable law.

Refund processing may take up to 10 business days after approval.

Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed after your refund was approved, please contact us at:

impexcgbinternational@gmail.com

For cancellations or resolutions governed by mandatory consumer protection legislation, the applicable statutory refund deadlines will prevail.

18. Refunds Following Customer-Requested Cancellation

When a customer voluntarily cancels an eligible order and agrees to the applicable cancellation conditions, the refund will be calculated after deducting any applicable:

  • Restocking fees;

  • Handling fees;

  • Return shipping costs;

  • Other costs expressly disclosed and permitted under the applicable terms.

For example, where applicable, a customer-requested cancellation may be subject to a 15% restocking fee plus a 5% handling fee, for a total deduction of 20%.

These deductions do not apply where applicable law requires a full refund or prohibits the applicable deduction.

19. Online Orders and Distance Contracts

Orders placed through our website may constitute distance contracts under applicable consumer protection legislation.

We will provide the information and contractual documentation required by applicable law.

Our cancellation, return, exchange, and refund conditions are intended to be communicated to customers before the completion of an online purchase.

Where applicable law provides a consumer with a statutory right to cancel or resolve a distance contract without fees, that legal right prevails over this policy.

20. In-Store Pickup and Online Orders

Selecting in-store pickup does not necessarily change the nature of an online transaction.

Where an order is placed and paid for through our online store, the terms applicable to online purchases and any mandatory consumer protection legislation continue to apply.

A customer who voluntarily cancels an eligible in-store pickup order after the order has been processed, prepared, specially ordered, or received may be subject to the applicable 15% restocking fee and 5% handling fee, as described above.

21. Order Cancellation Before Processing

If an order has not yet been processed or submitted to a supplier, we may be able to cancel it without a restocking or handling fee.

Once an order has been processed, submitted to a supplier, shipped, received, or specially ordered for the customer, the cancellation may be subject to the fees and conditions described in this policy.

22. Legal Rights

This policy does not exclude or limit rights granted to consumers under applicable legislation.

In particular, certain rules apply to contracts concluded at a distance, including purchases made online.

Where the Merchant fails to comply with mandatory requirements applicable to a distance contract, the consumer may have statutory cancellation or resolution rights.

Where a statutory right of cancellation applies, the Merchant will comply with the applicable requirements regarding cancellation, reimbursement, and return costs.

23. Policy Changes

We may update this Refund and Return Policy from time to time to reflect changes to our business, suppliers, products, or applicable legal requirements.

The version of the policy applicable to an order is generally the version that was presented to the customer at the time the order was placed, subject to mandatory provisions of applicable law.

Contact Us

If you have any questions regarding this Refund and Return Policy, please contact us:

Email: impexcgbinternational@gmail.com
Return Address:

390 Boul. des Bois-Francs N, Victoriaville, QC G6P 1G9

Impex CGB International inc.

Last Updated: September 22, 2026